Booking, Payment & Cancellation Policy
Looksee Educational Services provides community-based oral health and airway education, professional development training, and chairside coaching services delivered by Pamela Holmes, AHPRA Registered Dental Therapist.
All bookings are subject to the following terms and conditions.
1. Nature of Services (Important)
Looksee Educational Services provides education and training only.
These services:
Are not clinical appointments
Do not include diagnosis or treatment
Are not a substitute for individual dental care
Are not claimable through Medicare or private health funds
All participants are encouraged to seek advice from their own registered dental or medical practitioner for personal clinical concerns.
2. Booking & Deposit
A 50% deposit is required at the time of booking to secure your session, training, presentation, or educational service.
Bookings are not confirmed until the deposit has been received.
Payment of the deposit constitutes acceptance of these terms and conditions.
3. Cancellation Policy
If cancellation occurs:
Within 7 days of the scheduled service:
The 50% deposit is non-refundable
7 or more days prior to the scheduled service:
- 40% of the total booking fee will be refunded
- 10% of the total fee will be retained to cover administration and booking costs
All cancellations must be made in writing via email lookseedental@gmail.com
4. Rescheduling
Where possible, bookings may be rescheduled with a minimum of 7 days’ notice this incurs a 10% of the booked service administration fee
Rescheduling within 7 days of the service date may incur additional fees depending on travel, preparation time, and venue arrangements.
5. Balance Payment
The remaining balance must be paid no later than 24 hours prior to the scheduled service.
Pamela Holmes reserves the right to decline attendance or delivery of services where full payment has not been received.
6. Travel & Regional WA Fees
Looksee Educational Services is based in regional Western Australia Beautiful Albany.
For services delivered outside Albany and surrounding areas:
Travel fees may apply
Fuel, accommodation, and travel time may be quoted separately
Travel fees will be outlined clearly in your written proposal
Travel bookings are confirmed only once deposit and travel agreement are finalised.
7. Unforeseen events
In the event of illness, emergency, extreme weather events, or circumstances beyond reasonable control, Looksee Educational Services reserves the right to reschedule services at a mutually agreed time. We adhere to all current and recommended public health measures
8. Payment Details
Account Name: Pamela Holmes – Looksee Dental
BSB: 062 692
Account Number: 82449376
Please use your organisation or booking name as your reference.
9. Sickness
If your child is sick when Pamela arrives or the environment not deemed safe at Pamela’s discretion to cancel planned appointment
At Looksee Dental Education, we warmly welcome all children and families. We recognise and respect that every child is different, including children who are neurodivergent, and we aim to create a supportive, flexible and inclusive environment for everyone.
To ensure sessions remain safe and enjoyable for all participants, the safety and wellbeing of children, families, staff and members of the public must always come first.
For this reason:
A parent or carer must remain onsite and actively supervise their child for the full duration of the session.
Parents are responsible for managing their child’s behaviour and providing any support their child may need.
Please inform us prior to the session of any additional needs so we can best support your family.
Looksee sessions are educational experiences and are not clinical, therapeutic or behaviour management services.
If at any time a child’s behaviour places themselves or others at risk, we may pause or discontinue participation to maintain a safe environment.
By attending a session, parents acknowledge and agree to these supervision and safety expectations.
Pamela Holmes
Investment Guide
Looksee sessions are private educational services designed to support families in preparing for positive dental experiences.
These sessions are not clinical appointments and are therefore not claimable through private health funds or Medicare (including CDBS).
50% Payment is required at time of booking to secure your session, then the remaining balance 24 hours before planned session (Please see cancelation policy for further conditions)
One-on-One In-Home Pre-Dental Familiarity Session
60–75 minutes | In-home | Personalised
Includes:
• Child preparation & familiarity coaching
• Parent Q&A (unrushed)
• Brushing guidance in your own bathroom setup
• Tell-Show-Do preparation techniques
• Follow-up summary email with key points discussed
Investment:
$165 per session
Additional options:
• Additional sibling (same session): +$40
• Extended session (90 minutes): +$50
• Travel outside Albany CBD: $0.90 per km return (if applicable)
Mothers’ Groups / Small Group Sessions
60-minute education session
Ideal for 6–12 adults
Includes early oral health education, preparation guidance and open Q&A.
Investment:
$350 per session
Larger Community / Early Childhood Group Sessions
60–90 minutes | Up to 25 participants
Tailored content for parents or educators.
Investment:
$550 -$650 depending on group size and preparation required
Travel quoted individually for regional areas.